Paradigm Home Solutions

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Testimonials

Below is a sampling of our over 100 positive reviews for our basement waterproofing service work in Philadelphia and area suburbs such as Bucks County and Montgomery County. We consistently have an “A” rating with Angie’s list and we have been Super Service Award recipients for consecutive years.

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From the begining these guy were extremely professional. They pulled onto my street and saw that there was another company here giving an estimate on the same work. So they sat at the end of my street discretely and waited for that company to leave. When they arrived Ross and Andy (the owners) both got out and introduced themselves and were very friendly. They were very knowledgeable and conducted the estimate in a very professional manner. They explained in detail the work they would be conducting and how they would perform the job. Ross being a master plumber also offered at no cost to install a drip pan on my hot water heater that would connect into the french drain system in case it ever leaked. I thought this was very courteous. I had a total of 4 contractors out to give me estimates and Ross and Andy’s estimate was the most reasonable and I felt the most comfortable using them.

They day of the job the guys showed up right on time and began work right away. Both Ross and Andy arrived with their workers to oversee the operations which I was very pleased to see. They put plastic over everything in my basement to avoid it getting destroyed by dust. The job lasted one day and it was completed correctly. The next day I went down to use my basement window and it was off the track a bit. So I called Ross to see if he could help because I couldn’t get it seated. He answered the phone and apologized and stated he would be right out. In the meantime I was able to get the window seated again so I called him back and advised him. He stated that it was not a problem at all and that if I ever needed anything to not hesitate to call.

It has been almost a year since the work has been conducted and I have not had a drip of water in my basement. Very good job guys and I am very pleased with your professional work.


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I called Andy to come out to give me an estimate on waterproofing a section of my basement. Per schedule he came out and we looked at the basement and I explained to him my problem. The basement was dry at the time and I thought I would get a good deal because we had zero rain for awhile and figured business was slow.

I explained if I receive heavy rain I would get water in my basement in a particular spot. He gave me a suggestion which he thought would take care of the problem. He didn’t try to sell me on something that was overkill. He wanted to fix my problem. We installed around 50 -60 total feet of French drain and installed a new sump pump with a battery back-up. We also cleaned walls and painted for mold remediation. Andy and Ross the owners of the company were on site the day of the installation. Very Clean and respectful of my house. The install took maybe 8 hours prompt and courteous.

After the install Andy and Ross assured me that they are there to take care of the problem and would stand by their product and expertise. Since we had no HEAVY rain everything looked great. Months later we had a HEAVY rain and in a section of the crawl space there was water. I called Andy and he said “Ken don’t worry about it, I said you will have a dry basement and that’s what I will stand by”. I sent him pictures and he concluded that we needed to install an extra 5 foot of French Drain in the crawl space. He came out looked at it and concluded that is what we needed to do. “He stated I will take care of it, I promised you a dry basement and that is what I will deliver” he did not charge me an extra penny. He stuck by his promise and quote.

I have waited months to write this review because I wanted to wait until we had rain and snow melted to make sure basement is dry. Well as of today the basement is dry. Thanks Andy and Ross, job well done!!

Awesome company and I would recommend them for any basement waterproofing solution. They stand by their product and honor their word.

Thanks Andy and Ross

Ken “happy homeowner in North Wilmington”


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Work was scheduled quickly, workers were punctual and finished the same day as planned. Room continues to be watertight. Everyone I had contact with was friendly and polite. They even carted off some junk for me.


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Very professional. I felt very comfortable with them in the house. Arrived in a timely fashion. The work was done as described and on time with absolutely no surprises.


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The initial consult went well. I told them my issues with my basement walls and was given a detailed account of my options and what it would cost. They answered all of my questions. I agreed with the assessment and we planned a date for the job. The day of went well. The workers were a lively bunch. They made sure the pump was working properly, showed me exactly what was done and cleaned up really well before they left.


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From the very beginning, Andy was great. He let me know the issue as I had heard from other vendors. The difference was that he made sure that I understood each step of the process and took it beyond the others to recommend extending the drain a little further than the others had and for the same price. He worked with me around our schedule to get things wrapped up in one day and left the place as if they were never there.

Andy was onsite for the entire job and made sure to bring me down to the work area as they were progressing to show me what they were doing and how they were going to fix the issue. They even went so far as to rip up some extra tile that they knew I was going to replace after they left. It saved me a few hours of extra labor.

Thanks to the team. They were great!


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Chose this company after receiving an estimate from Ross who explained everything in terms I could understand. No pushy sales tactics, just a simple explanation of what was needed, the process and the price. Arrived on time with a full crew and got right to work. Clean tarp put down to protect the entryway floor and plastic covered everything in the basement. Kept me informed throughout the day of their progress. Originally thought the job would take 2 days but ended up taking only one. Basement was cleaner than before they started. Haven’t had much rain since the job was completed but so far so good. I was a little nervous about having to have such a big, expensive job done but Ross and his crew made it pretty painless. I’m glad I chose Paradigm Home Solutions.


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LOOK NO FURTHER! READ IN FULL!

I was experiencing water in my basement during heavy rains, which was continual. We diagnosed it to be hydrostatic pressure, as there were no visible issues with cracks in the foundation or water coming in from the windows. Upon further inspection, there was black mold issues where the water was sitting.

We interviewed 4 companies before selecting Ross and Paradigm as our go-to company. To start, I had my wife conduct all the interviews, as her level of comfort was most important. All were professional, but Ross was approachable and explained everything while not making her feel dumb. He was not a pushy sales person (this coming from a sales person). When you are extremely knowledgeable and confident in diagnosing the issue and knowing your solution will fix the problem, sales tactics need not apply. Finally, Ross quoted us a price appropriate for the job, as we elected to have French drains installed in half the basement, rather than the full basement. This decision was made, in part, under Ross’ advisement that full French drains were not needed due to the location of the incoming water. This was the MAJOR distinction from the other companies, especially since the other companies were charging us the price for a full-basement when only completing half the basement.

Ross and his team were in and out in a day. He brought a team of about 6- 8 very respectful workers, who are also extremely proud to be working for PHS. I was taking pictures of the progress, and one even jumped in pointing to the logo on his shirt. That’s pride. They covered my basement in plastic (it’s finished, much to my chagrin) and begun working, digging the channel, installing the pipe, covering the pipe, and finally re-cementing the channel. During this entire time, the team worked efficiently and cleanly. When the job was complete, it was almost as if they weren’t even there. They cleaned up, put things back in order as best as possible, considering the work that was just done.

Finally – there is a LIFETIME GUARANTEE on the sump pump. It breaks in 2 years? They replace it. 5 years? Replaced. 10 years? Replaced.

They recommended me not putting my basement back together for 30 days, just to ensure the issue was rectified. If not, back they come to correct the issue.

This is a business of integrity. They do not make you feel apprehensive or nervous to go with a contractor that might “screw you over”. I will 100% recommend them to do more work (although I hope not, no offense) and also recommend anyone reading this review to LOOK NO FURTHER. Ross at Paradigm is your selection.


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We hired Andy, Ross and their team at Paradigm to waterproof the unfinished basement in our newly purchased home. We had experienced some significant water in the basement after a big rain and we wanted to get the work done quickly and professionally. They jackhammered the perimeter of our basement, installed a new perimeter drain, replaced our original sump pump, installed a second sump pump, covered the drain system with stone, re-concreted the basement perimeter, installed a vapor lock, hauled away all debris, and cleaned up after themselves.

Member Comments: We couldn’t be happier. This was a big job – it turned out the basement slab was thicker than anticipated, but the price remained the same. From the moment of my first contact with Andy to when I wrote the check, we experienced complete professionalism and experience from the whole crew. Another company we checked with said this would be a 5 day job, but Paradigm did it in 2.5 days! They were true to their word and kept us fully informed throughout the process and cleaned up everything after they were done. There was not a pebble left on the driveway. We highly recommend Paradigm!!


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The explanation of the solution is easy to understand and straightforward. The owners, Andy and Ross, came to the field and worked with their workers. They worked effectively and efficiently. During the work, they even spotted that a piece of our foundation was missing which caused the sinking of part of my house. They fixed it for us without extra cost. Everyone in their team was nice and friendly.

 

 

 


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Andy, the owner and his partner Ross arrived on time, were very polite and and took their time assessing my problem, asking many questions and addressing all of my concerns. During the time that they were there, they actually discovered that my problem was stemming from a broken waterline outside of the house and recommended that I handle that issue first, as it might alleviate the problems I was having in my basement and around my property. I was so impressed that they gave me this great advice, free of charge and did not try to sell my something I may not need!!! I will most certainly be recommending Paradigm Home Solutions to friends and family and will use them again in the future.


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Andrew and his business partner were very responsive and came to my house within 24 hours. Upon inspection of my issue, they determined that I did not have a waterproofing problem but an exterior masonry issue that was causing the water intrusion. They walked around my house and explained the issues to me. These guys were very nice and I really appreciate them taking time out of their day to really diagnose my problem versus just trying to sell me an unneeded product/service. I am going to have a mason do some work on my house and hopefully that will remedy the water intrusion issue. If the mason work does not stop the water intrusion, I would absolutely call Paradigm Home Solutions to assist me with basement waterproofing. These guys are very professional.


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Andy and Ross (the owners) are dedicated, competent, considerate people. Both they and their crew obviously took pride in their work. Going through the mold crisis was an emotionally trying experiencee for us. Paradigm came through both in the quality of their work and the spirit of its delivery. They brought consistent, pragmatic recommendations to us. They carried out the work as planned and handled unforeseen needs with great flexibility. The problem was mold in our basement which has been chronically damp. We did not know we had a mold problem until my wife started getting very sick in the first floor of our house. We suspected mold and had it confirmed by an independent testing company. The basement mold levels were unexpectedly high and it appeared that contaminated air was getting from the basement up into the living area of the house. The solution lay primarily in totally decontaminating the unfinished basement by major disposal of much that we had accumulated there, demolition of affected sheet rock, followed by scraping, scrubbing, and disinfecting the unfinished ceiling, walls, and floor, as well as everything that was deemed safe not to dispose. Along the way unforeseen work came up, including erection of a support column, adding a French drain along a problematic wall, and disinfectant scrub-down of all kitchen surfaces. There were many additional minor tasks that were added to the job. When the work was completed they left heavy duty air scrubbers operating in the basement and on the first floor for four days over a holiday weekend. Within two days of completion, we were able to re-occupy the first floor of our house with confidence and comfort. Their proposed solution was pragmatic, smart, and self-consistent. The work was done very quickly. Paradigm personnel were terrific to deal with. They did what was planned and much more. They treated us with utmost consideration for the distressing period we had been going through. We recommend them with absolute confidence in their commitment, competence, and consideration.


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Great experience! Extremely knowledgeable and professional, great work ethics, punctual, the crew members worked well together and were very polite and respectful. Ross and Andy take pride in their work. All my questions were answered in detail. The work initially planned for two days was completed in one day! The area was left very clean.


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This was an incredibly detailed and involved project. Our entire basement needed to be re-mediated for mold. Andy, Ross, and their crew were punctual, polite, and professional. They were very respectful of our property and made our comfort a priority. They answered any and all questions we had before, during and after the process was complete, instilling us with a solid piece of mind. They took into account my wife’s disability and tailored their work so she could be more comfortable in our home during the process. The process included getting rid of very personal items with sentimental meaning, and Andy and Ross worked with us to make the job as painless as possible. They gave us times that they would be working, and stuck to it. They took great care of our belongings, even going as far as to clean and bubble-wrap delicate pieces. They alerted us to a potential problem with the water heater, and advised us on options. They explained the issues in laymen’s terms, and further details when necessary, and did not proceed with work until we understood. This was the best experience we’ve had with any contractor in our home, and we would not hesitate to call upon, or recommend them, for future projects.


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Overall it was a great outcome. This was not a project I necessarily wanted to do, but I think it was important to do in order to keep the basement dry and clean, and the guys did a great job. Andy and his team got the job done all in one day, they were careful to clean everything up both inside and outside the home, and I am very pleased with the work.


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The team showed up promptly and treated my home with great respect. These guys clearly know what they are doing and how to go about it the right way. It was a two-day job, and I was kept in the loop through the entire process. The team came to me with every issue, laid out my options and provided exceptional guidance. The job was completed on budget, and ahead of schedule. If you have issues similar to mine, calling Paradigm is a smart move.

If you have a damp basement or mold issues to remedy, do yourself a tremendous favor and call Paradigm. A small portion of my basement ceiling collapsed, and mold was evident on the fallen pieces. Andy and his team identified the problem – improper installation of a radon system. He gave me an estimate on the spot, and gave me two options for tackling the project. I chose to fix the immediate problem and waterproof my damp basement. Once work was underway, the team found a more complicated issue – the vent for my heating unit had become dislodged and carbon monoxide was leaking into the basement – a dangerous situation resolved immediately and safely.


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Excellent. Ross gave me an estimate in February, 2016 and included a 350.00 discount for me as an Angie’s List member. Even though the work was not performed until December, 2016, Ross still honored the discount. The crew showed up first thing in the morning and were done by mid-afternoon. They were extremely efficient, neat and responsive to my questions. Paradigm was a pleasure to work with and I would highly recommend them!


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Andy and Ross (the owners) arrived with their crew (7-8 total) promptly each day of our job, and they all worked hard! They did a lot – new french drain, window taps, new sump pumps, scrubbed walls, etc. in “newer” section of basement, concrete repair and replacement, scrubbed walls, etc. in original (120+ yr.) basement, cleaned out and installed concrete floor in old crawl space area. They also installed a new, high efficiency dehumidifier. Finally, they guarantee their work, including the sump pumps! We valued their hard work and expertise, but just as much we appreciated their consideration for us and our home throughout the project. They moved all the items we had stored around the perimeter of the room to the center and covered it with plastic before starting the messy work. They used air cleaning devices to keep the inside dust to a minimum. They cleaned up outside work areas as much as possible each day before leaving, etc. We are happy that we hired Paradigm Home Solutions to tackle our basement projects, and we would definitely recommend them to others.

Our basement had leaks in several areas, and became damp and musty smelling during hot, humid weather. Andy came out to assess the situation, and made recommendations to remedy our problems. We liked his knowledgeable, straightforward approach, as well as his willingness to answer our many questions, and we were happy to be able to schedule the work promptly after deciding to hire Paradigm.